Refund policy

Return & Refund Policy

Last Updated: June 2026

1. Overview

At Aussie Peptide Solutions, we are committed to providing quality products and excellent customer service. This Return & Refund Policy outlines the circumstances under which refunds, replacements, or exchanges may be available.

By placing an order with us, you agree to the terms set out in this policy.

2. No Change of Mind Returns or Refunds

We do not offer returns, exchanges, or refunds for change of mind purchases.

Please carefully review your order before completing checkout to ensure you have selected the correct products.

3. Opened or Used Products

For safety, quality control, and product integrity reasons, we cannot accept returns or provide refunds for any product that has been:

• Opened
• Used
• Altered
• Tampered with
• Improperly stored after delivery

Once a product has been opened or used, it is considered non-returnable and non-refundable.

4. Damaged Items

If your order arrives damaged during transit, you may be eligible for a replacement or refund.

To qualify:

• You must notify us within 7 days of receiving your order.
• You must provide clear photographs showing the damage.
• We may request additional information to assess the claim.

Each claim will be reviewed on a case-by-case basis.

5. Incorrect Items Supplied

If you receive an item that differs from what you ordered, please contact us within 7 days of receiving your order.

Where a claim is verified, we will arrange either:

• A replacement product, or
• An appropriate resolution at our discretion.

We may request photographs or additional information before processing the claim.

6. Missing Items or Order Errors

If an item is missing from your order or there is an issue with the quantity supplied, please contact us within 7 days of delivery.

We will investigate the matter and work with you to resolve any verified order discrepancies.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Customers may be entitled to remedies where goods are faulty, not as described, or fail to meet consumer guarantees provided under applicable Australian law.

8. How to Contact Us

To report a damaged item, incorrect order, or other order issue, please contact:

Aussie Peptide Solutions
Email: admin@aussiepeptidesolutions.com.au

Please include:

• Your order number
• A description of the issue
• Any relevant photographs or supporting documentation

9. Refund Processing

Where a refund is approved, it will be processed using the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.